POLICY


PRIVACY POLICY

Our privacy policy is simple. We will not share your information with anyone - ever.

Also, we do not have access to or the ability to lookup your credit card information during or after a purchase on loukachichair.com.

If you have questions about this policy, send us an email or give us a call.

RETURN POLICY 

ALL SALES ARE NON-REFUNDABLE

You can return/exchange the  product within 14 days from the day of receipt if the following criteria are met. We also give store credit for ELIGLE ITEMS or non-hair products.

Hair Extensions
The hair has not been worn, damaged, or removed from the original packaging.Hair must be in unopened 
packaging with all tags intact and in original condition. We will not accept any hair that has been altered, cut, colored, washed, applied, destroyed etc.

Non-hair Products
The product has not been opened or used.

How to Return a Product

  1. Click here to access the RETURN FORM . Complete all required sections.

  2. Once your return is approved, and we have received the product, we will:

    1. For Returns, credit your account used for the original payment.

    2. For Exchanges, ship out replacement product.

  3. Loukachic Hair is not responsible for shipping for returns or exchanges.

COLOR MATCHING POLICY

We get many requests to color match hair. We love to help. We love to offer suggestions.

Loukachic Hair cannot guarantee hair color suggestions/help. We cannot be held liable for suggestions. In the end, the stylist and client decide together what hair color is best.

If you have questions about this policy, send us an email or give us a call.

SALON POLICY

  • If a client is 15+ minutes late to an appointment, client will need to reschedule.

  • If a client no shows or cancels within 24 hours before appointment, client will be required to pay a $50 deposit for their next appointment.

If you have questions about this policy, send us an email or give us a call.

SHIPPING POLICY

Any orders received before 12:00pm (Pacific Time) will ship the same day and orders after 12:00pm (Pacific Time) will be ship the next business day. 

Please note Weekends and Holidays are not Business Days. 

DOMESTIC FREE GROUND SHIPPING FOR ALL ORDERS ABOVE $300

 

Fedex Second Day: 2 Business Days

Fedex Standard Overnight: Next Day before 8pm

Ground: FREE over $300

INTERNATIONAL:

DUTIES AND TAXES ARE THE RECIPIENT'S RESPONSIBILITY

FREE SHIPPING DOES NOT APPLY FOR INTERNATIONAL

Fedex International Economy: 2 to 5 Business Days

Fedex International Priority: 1 to 3 Business Days

Loukachic Hair reserves the right to make any changes to these Policies at any time without notice.